Defence Centre and BPO services

A trusted fraud prevention partner for financial institutions across Europe

Your partner in outsourced fraud prevention

We help financial institutions stay ahead of growing fraud threats with trusted, scalable protection. As regulatory pressure increases and fraud becomes more complex, banks and payment providers are turning to experienced partners for support. We offer flexible outsourcing options, from a single component to full financial crime prevention, delivered as modular SaaS, fully managed BPO, or hybrid models tailored to your needs.

We combine cutting-edge technology with always-on expertise to deliver measurable results. Our services run on secure, high-performance infrastructure with >99.9% uptime, industry-leading data centers and are continuously updated to meet evolving regulatory requirements. Since 1997, we’ve delivered over 95% fraud detection accuracy for more than 100 European clients, monitoring every stage of the transaction value chain, 24/7/365.

We give you the freedom to scale your fraud prevention without adding complexity. Whether you want to extend your internal capacity or fully outsource your fraud processes, the Defence Centre offers best-in-class protection, reduced internal workload, and a higher standard of service for your end customers at competitive rates so your company can focus on what matters most: your customers.

André Moen Eide

Head of Defence Centre, Financial Crime Prevention

Key benefits

We cover every point of risk across the fraud landscape with modular and integrated solutions that scale with your needs by delivering a complete end-to-end fraud defence system.

Monitoring

We cover every point of risk across the fraud landscape with modular and integrated solutions that scale with your needs by delivering a complete end-to-end fraud defence system.

Whether you need a single component or full BPO, we got you covered. Our platform is delivered as a modular SaaS solution and we offer outsources fraud operations as a managed service.

SaaS and Managed service

Whether you need a single component or full BPO, we got you covered. Our platform is delivered as a modular SaaS solution and we offer outsources fraud operations as a managed service.

All fraud data produced by our fraud prevention system is gathered and turned into actionable insight, including reporting to authorities and live dashboards that keep you in control.

Reporting and analytics

All fraud data produced by our fraud prevention system is gathered and turned into actionable insight, including reporting to authorities and live dashboards that keep you in control.

Effective solutions

Shared knowledge

Fraud patterns detected for one client help shield all others. With over 100 banks in our ecosystem, we continuously gather insights from fraud events and feed them back into our platform. This shared intelligence model improves detection rules and strategies, enabling faster response to new threats. Isolated incidents become system-wide protection, strengthening every client’s defence.

Shared costs

Working with over 130 clients across Europe, we offer access to top-tier fraud analysts, compliance specialists, and data scientists. Our shared service model means you benefit from specialist competence without needing a large internal team. This approach helps lower costs and simplify financial crime prevention, while ensuring secure experiences for your customers, every day.

Full monitoring coverage

The Defence Centre monitors all of our advanced fraud prevention solutions in real time. From card and account transactions to 3-D Secure and token-based activity, each product is designed to detect suspicious behaviour quickly and effectively. Together, they form a powerful, integrated defence system trusted by banks across Europe.

Learn more about our fraud solutions

Always-on operations

Our Defence Centre runs around the clock, every day of the year. From real-time monitoring and investigation to multilingual PSU follow-up, our dedicated teams ensure that fraud is detected, stopped, and resolved without delay. This always-on model provides continuous protection and operational peace of mind, even when your business is offline.

Join us shaping the future

Adaptive risk engine

Our next-generation AI-powered risk engine continuously evolves based on real-world events. It not only blocks known fraud types but also detects emerging threats such as phishing, social engineering, and account takeover. By combining machine learning with expert rules management, we ensure your fraud defence adapts as fast as the criminals do.

Shape your defence

Every bank has different needs. That’s why we offer four service levels for PSU follow-up, ranging from basic alerts to full 24/7 handling with multilingual phone support. You choose the level that fits your fraud defence strategy, and we deliver the support to match.

Watch the Defence Centre in action

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